Terms & Conditions

1. About Us

The Services are provided by Ritridata ("Ritridata", "we", "us", or "our").

Contact email: support@ritridata.com

Company address: Room C01, 8/F, PAHSANG Industrial Building, No.16 San On Street, Tuen Mun, NT, Hong Kong

2. Eligibility

You must be able to form a legally binding contract in your jurisdiction to use the Services. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Changes to the Services or Terms

We may modify the Services and/or update these Terms from time to time. The "Last updated" date shows when the latest version took effect. Continued use of the Services after changes become effective means you accept the updated Terms.

4. Software Downloads and Risk Notice

Software available for download may involve inherent risks. You are responsible for understanding and accepting these risks before downloading or installing any software, including potential incompatibilities, system issues, or data loss.

You are solely responsible for:

• maintaining appropriate security protections on your device; and
• making backups of data and equipment used in connection with the Services.

5. License and Acceptable Use

Subject to these Terms and any applicable license terms presented during purchase or installation, we grant you a limited, non-exclusive, non-transferable license to use the software for lawful purposes.

You agree not to:

• reverse engineer, decompile, or attempt to extract source code except where permitted by law;
• bypass or interfere with license controls or security features;
• use the Services for unlawful, harmful, or fraudulent activity;
• disrupt or attempt to disrupt the website or Services (including through scraping, automated abuse, or denial-of-service activity).

6. Purchases, Billing, and Refunds

If you purchase a license, you agree to provide accurate purchase information and comply with any payment processor terms that apply. Pricing, plan details, and any refund policy (if offered) are described on the relevant pricing/checkout pages and are incorporated into these Terms by reference.

If you have billing questions, contact: support@ritridata.com

7. No Guarantee of Recovery Results

Data recovery outcomes can vary based on many factors, including the condition of the storage device and whether data has been overwritten. While the software is designed to help you scan and attempt recovery, we do not guarantee that any specific files or data can be recovered.

You acknowledge that:

• recovery success depends on device state and usage; and
• attempting recovery as soon as possible may improve results.

8. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• the Services will be uninterrupted, error-free, or secure;
• files recovered will be complete, intact, or usable; or
• any particular outcome will be achieved.

9. Limitation of Liability

To the maximum extent permitted by law, Ritridata will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or related to your use of (or inability to use) the Services.

To the extent liability cannot be excluded, our total liability for all claims arising out of or relating to the Services will be limited to the amount you paid to Ritridata for the Services in the period specified by applicable law (or, if no amount was paid, a minimal amount as permitted by law).

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

10. Indemnification

You agree to defend, indemnify, and hold harmless Ritridata and its affiliates, and their officers, directors, employees, and agents, from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising from or related to:

• your use of the Services;
• your violation of these Terms; or
• your violation of any law or third-party right.

11. Intellectual Property

All website content and software, including text, graphics, logos, user interface elements, and code (collectively, "Content"), are owned by or licensed to Ritridata and are protected by applicable intellectual property laws.

Except as expressly permitted in these Terms, you may not copy, reproduce, distribute, publicly display, modify, or create derivative works from our Content without our prior written permission.

12. Trademarks

"Ritridata" and our logos are trademarks or service marks of Ritridata. You may not use our trademarks without prior written permission, except as permitted by law.

13. Third-Party Websites and Services

Our Services may contain links to third-party websites or services (including payment processors). These third parties are not controlled by Ritridata, and we are not responsible for their content, terms, or privacy practices. Your use of third-party services is subject to the third party's terms and policies.

14. Feedback

If you send suggestions, ideas, comments, or other feedback ("Feedback") to Ritridata, you agree that:

• Feedback is provided voluntarily and without expectation of compensation; and
• we may use, copy, modify, publish, or otherwise exploit the Feedback for any purpose without restriction, to the extent permitted by law.

15. Prohibited Content and Security

You may not:

• upload or transmit malware, harmful code, or exploit attempts;
• attempt unauthorized access to the Services or related systems; or
• engage in activities that compromise the security or integrity of the Services.

We may suspend or restrict access if we reasonably believe your activity threatens the Services, users, or legal compliance.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws applicable to our operating entity, without regard to conflict of laws principles. Where required, mandatory consumer protections under your local law remain unaffected.

If you have a dispute, please contact support@ritridata.com first so we can try to resolve it informally.

17. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

18. Contact Us

For questions about these Terms, please contact:

Email: support@ritridata.com

Company address: Room C01, 8/F, PAHSANG Industrial Building, No.16 San On Street, Tuen Mun, NT, Hong Kong